A Business Responding to its Customers! - Whatever Next?
Delcampe has announced changes to it's fee structure, in a move to remove the hordes of minimum-value stamp listings caused by their no-listing-fee policy.
They are introducing a fixed-fee charge for each item sold of €0.15, in addition to the monthly commission. I think this is a marvellous initiative. Do a search of any basic stamp on Delcampe and you will often find hundreds listed, at €0.05. While you can exclude them from your search, these listings are costing Delcampe money in bandwidth, and slow down searches due to overloaded servers.
Delcampe listings can be set to relist, for free, almost indefinitely. This is another area that they are looking into, along with the following:
- the possibility for a buyer to exclude the sales of a certain seller in a listing,
- automatic closure of sales which have not received any visits for a certain period of time,
- an automatic price reduction for items fulfilling certain conditions,
- the insertion of at least one picture,
- changing unsold auctions to fixed price sales
Delcampe have created a Google doc for comments here. Why not express your opinion, as at least you know they are listening. I have suggested a minimum pixel size for pictures, to remove dross like this from their site (the seller, all of whose images are like this, had a starting bid of €2.00 on this)
I think Delcampe deserve the support of collectors the world over for responding to requests for change.
Another global auction site would do well to respond to it's customers in a similar way!
(please note that I have no affiliation with Delcampe, other than previously selling on the site, and as a customer)
